Privacy Policy

Privacy Policy for Heal Spa
Effective Date: 06/01/2025

At Heal Spa, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website heal-spa.com, use our services, or make purchases. By using our site or services, you agree to the terms outlined below.

1. Information We Collect

When you visit or make a purchase from heal-spa.com, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address, payment information.

  • Booking Details: Services booked, preferred appointment times.

  • Marketing Preferences: Email subscription status, interests.

  • Technical Data: Browser type, device type, IP address, location, and cookies.

  • Gift Card Information: Recipient details if you purchase a gift card.

2. How We Use Your Information

We use the collected data to:

  • Fulfill and manage purchases, orders, and appointments.

  • Communicate with you about your order or appointment.

  • Send you promotional emails (only if you’ve opted in).

  • Customize and improve our website and user experience.

  • Display relevant advertisements on platforms such as Facebook and Google.

  • Comply with legal obligations.

You may unsubscribe from marketing communications at any time using the unsubscribe link at the bottom of any marketing email.

3. Third-Party Services

We use the following platforms to manage data and communications:

  • Shopify – for ecommerce services.

  • MailChimp and Klaviyo – for email marketing and newsletter management.

  • Facebook and Google Ads – for targeted advertising.

These third-party services have their own privacy policies and data protection practices.

4. Cookies

We use cookies and similar technologies to:

  • Remember your preferences.

  • Analyze website traffic and user behavior.

  • Provide targeted advertisements.

You can disable cookies through your browser settings; however, some site features may not function properly.

5. Booking Policy & Cancellation Terms

  • All skin treatment appointments must be booked with at least 48 hours’ notice.

  • Cancellations made with less than 48 hours’ notice are subject to a 50% cancellation fee.

6. Gift Cards

  • Gift cards sold by Heal Spa have no expiration date.

  • They can be redeemed for products or services available on heal-spa.com or in person.

7. Data Sharing & Selling

We do not sell, rent, or trade your personal data (email, phone number, or contact details) to any third parties.

We may share your data only as necessary with service providers that help us operate our business (e.g., payment processors, shipping partners), and only to the extent required.

8. International Users

Heal Spa operates globally. If you are accessing our website from outside of [Your Business Country], you understand and agree that your data may be transferred to, stored, and processed in [Your Business Country] and other countries.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Opt-out of marketing communications.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at [Insert Contact Email].

10. Security

We implement reasonable security measures to protect your personal data. However, no transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a new effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Heal Spa
Email: [Insert Contact Email]
Phone: [Insert Contact Phone]
Website: https://heal-spa.com